Return Policy

BEST BODY SUPPS
32 North Gould Street
Sheridan, WY 82801

Last updated: 1.1.2026

We want you to be completely satisfied with your purchase. This Return Policy explains your rights and the conditions under which you can return products purchased from https://bestbodysupps.com.

1. Statutory Right of Withdrawal (Consumers in the EU/EEA)

If you are a consumer residing in the European Union or European Economic Area, you have a statutory right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.

To exercise the right of withdrawal, please inform us of your decision by a clear statement (e.g. by e-mail to support@bestbodysupps.com). You may use the model withdrawal form provided in our Terms and Conditions / Widerrufsbelehrung, but it is not obligatory.
You must send the goods back without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You bear the direct costs of returning the goods.

We will reimburse all payments received from you, including the costs of standard delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back.

Important exceptions:

The right of withdrawal does not apply (or expires early) in the case of
– sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery (this applies in particular to dietary supplements),
– goods made to the consumer’s specifications or clearly personalised.

2. Voluntary Commercial Return Policy (beyond statutory rights)

In addition to your statutory rights, we offer a voluntary commercial return option:

– You may return unused and unopened products in their original packaging within 30 days of receipt for a refund or exchange, provided the products are in brand-new, resalable condition.
– Return shipping costs are borne by the customer (except in cases of defective or incorrectly delivered goods).
– This voluntary policy does not apply to opened supplements, used products, or items excluded for hygiene reasons.

3. Defective, Damaged or Incorrect Products

If you receive a damaged, defective, incorrect or non-functional product, please contact us within 7 days of receipt at support@bestbodysupps.com. In such cases we will offer a free replacement, exchange or full refund and will reimburse reasonable return shipping costs (after prior approval).

Please provide photos of the damage / defect and the order number to speed up processing.

4. Conditions for Returns

All returns (statutory or voluntary) must meet the following conditions:
– Products must be unused, unopened and in their original sealed packaging (especially important for supplements).
– Original packaging, labels and any free gifts or accessories must be included.
– Products must not show signs of use, damage caused by the customer, or missing parts.
– Proof of purchase (order number or invoice) is required.

We reserve the right to refuse returns that do not meet these conditions or that fall under the statutory exceptions.

5. How to Return a Product

1. Contact us first at support@bestbodysupps.com and provide your order number and reason for return.
2. Wait for our confirmation and return instructions (including the return address).
3. Pack the product securely in the original packaging if possible.
4. Send the parcel with a trackable shipping method.
5. Once we have received and inspected the return, we will process your refund or exchange.

Please do not send returns without prior notification! Unannounced returns may be rejected or delayed.

6. Refunds

Refunds will be issued to the original payment method used for the purchase. Processing usually takes 5–14 business days after we receive and approve the return. You will receive a confirmation e-mail once the refund has been initiated.

7. Non-Returnable Items

The following items generally cannot be returned (except in case of defect or statutory exceptions):
– Opened or unsealed dietary supplements / Nahrungsergänzungsmittel
– Used products
– Products with broken seals or damaged hygiene packaging
– Personalised or custom-made items
– Gift cards or digital products (if offered)